{"id":490182,"date":"2025-09-08T10:53:14","date_gmt":"2025-09-08T13:53:14","guid":{"rendered":"https:\/\/goias.gov.br\/saude\/?page_id=490182"},"modified":"2026-01-29T15:06:33","modified_gmt":"2026-01-29T18:06:33","slug":"ouvidoria-do-sus","status":"publish","type":"page","link":"https:\/\/goias.gov.br\/saude\/ouvidoria-do-sus\/","title":{"rendered":"Ouvidoria do SUS"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"490182\" class=\"elementor elementor-490182\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e55dabc e-flex e-con-boxed e-con e-parent\" data-id=\"e55dabc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f218f82 elementor-widget elementor-widget-image\" data-id=\"f218f82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/goias.gov.br\/saude\/wp-content\/uploads\/sites\/34\/elementor\/thumbs\/ouvidoria-DIAMANTE-rg0gwlcdptmtvh66ctc9e87roz5ixeycdzmseyl6m0.png\" title=\"ouvidoria-DIAMANTE\" alt=\"ouvidoria-DIAMANTE\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ff9fce6 e-flex e-con-boxed e-con e-parent\" data-id=\"ff9fce6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cb05e61 e-con-full e-flex e-con e-child\" data-id=\"cb05e61\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8889957 elementor-widget elementor-widget-text-editor\" data-id=\"8889957\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"sppb-addon-title\">Gerente<\/h3><p><strong>Karen de Oliveira Santos<\/strong><br \/>(62) 3201-1801 \/ 0800 643 3700<br \/><a href=\"mailto:karen.osantos@goias.gov.br\">karen.osantos@goias.gov.br<\/a><\/p><p><strong>Demais Canais de Atendimento da Ouvidoria do SUS \/ SES-GO<\/strong><\/p><p><strong>Telefone<\/strong>: 0800 643 3700<br \/><strong>E-mail<\/strong>: <a href=\"mailto:ouvidoria.saude@goias.gov.br\">ouvidoria.saude@goias.gov.br<\/a><br \/><strong>Presencial<\/strong>: <a href=\"https:\/\/maps.app.goo.gl\/fbBopqXHvq6xCbHC7\" target=\"_blank\" rel=\"noopener\">Av. Rep\u00fablica do L\u00edbano n\u00ba 1875, 2\u00ba andar, Edif\u00edcio Vera L\u00facia, no Setor Oeste, em Goi\u00e2nia<\/a> (atendimento de segunda a sexta, das 07h \u00e0s 18h)<br \/><strong>Via Web<\/strong>: <a href=\"http:\/\/ouvprod02.saude.gov.br\/ouvidor\/LoginAtendimento.do\" target=\"_blank\" rel=\"noopener\">OuvidorSUS<\/a> \/ <a href=\"https:\/\/www.go.gov.br\/servicos-digitais\/cge\/nova-ouvidoria\/nova-manifestacao?orgao=43\" target=\"_blank\" rel=\"noopener\">Ouvidoria da CGE<\/a><br \/>Al\u00e9m das Ouvidorias dos Hospitais e Policl\u00ednicas do Estado (<a href=\"https:\/\/goias.gov.br\/saude\/hospitais-e-policlinicas\/\" target=\"_blank\" rel=\"noopener\">clique aqui<\/a>)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a13fd3c e-con-full e-flex e-con e-child\" data-id=\"a13fd3c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ed4f9d8 elementor-widget elementor-widget-text-editor\" data-id=\"ed4f9d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: justify;\">A Ouvidoria \u00e9 um canal democr\u00e1tico de comunica\u00e7\u00e3o entre o cidad\u00e3o e o gestor destinado a esclarecer d\u00favidas, receber elogios, sugest\u00f5es, informa\u00e7\u00f5es, reclama\u00e7\u00f5es e den\u00fancias dos usu\u00e1rios do Sistema \u00danico de Sa\u00fade (SUS) que permite \u00e0 Secretaria do Estado da Sa\u00fade melhorar a qualidade do atendimento prestado ao cidad\u00e3o.<\/p><p style=\"text-align: justify;\">\u00c9 papel da Ouvidoria efetuar o encaminhamento, a orienta\u00e7\u00e3o, o acompanhamento da demanda, e o retorno ao cidad\u00e3o, com o objetivo de propiciar uma resposta adequada aos problemas apresentados, de acordo com os princ\u00edpios e diretrizes do SUS.<\/p><p style=\"text-align: justify;\">Nesta p\u00e1gina, o cidad\u00e3o encontra informa\u00e7\u00f5es e servi\u00e7os voltados \u00e0 transpar\u00eancia e ao relacionamento com as ouvidorias. Entre as op\u00e7\u00f5es dispon\u00edveis, \u00e9 poss\u00edvel acessar detalhes sobre atendimento presencial, realizar manifesta\u00e7\u00f5es ou pedidos de acesso \u00e0 informa\u00e7\u00e3o, consultar o relat\u00f3rio de pedidos j\u00e1 registrados e conhecer a legisla\u00e7\u00e3o aplic\u00e1vel.<\/p><p style=\"text-align: justify;\">O espa\u00e7o tamb\u00e9m re\u00fane conte\u00fados como o Pr\u00eamio das Ouvidorias, os relat\u00f3rios de gest\u00e3o e os relat\u00f3rios das ger\u00eancias de ouvidoria, que apresentam indicadores e resultados das a\u00e7\u00f5es realizadas. Al\u00e9m disso, h\u00e1 um link direto para o Expresso Goi\u00e1s, ampliando as possibilidades de contato e de acompanhamento por parte da popula\u00e7\u00e3o.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d8d3ca7 e-flex e-con-boxed e-con e-parent\" data-id=\"d8d3ca7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8ee6d8b elementor-widget elementor-widget-html\" data-id=\"8ee6d8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!DOCTYPE html>\r\n<html lang=\"pt-br\" dir=\"ltr\">\r\n<head>\r\n  <meta http-equiv=\"Content-Type\" content=\"text\/html; charset=UTF-8\" \/>\r\n  <style>\r\n    \/* Estilos para desktop *\/\r\n    .container {\r\n      padding: 20px;\r\n    }\r\n\r\n    .section {\r\n      margin-bottom: 40px;\r\n    }\r\n\r\n    .title {\r\n      text-align: center;\r\n      margin: 0 0 24px;\r\n      color: #0c326f;\r\n      font-weight: 600;\r\n      font-size: 2.7rem;\r\n      line-height: 1.5;\r\n    }\r\n\r\n    .cards {\r\n      display: flex;\r\n      justify-content: space-evenly;\r\n      flex-wrap: wrap;\r\n      margin: 0;\r\n      padding: 0;\r\n      list-style: none;\r\n    }\r\n\r\n    .cards li {\r\n      background-color: #ededed;\r\n      box-shadow: 0 3px 6px 0 rgba(0, 0, 0, 0.16);\r\n      text-align: center;\r\n      flex-basis: 23%;\r\n      box-sizing: border-box;\r\n      min-height: 230px;\r\n      margin-bottom: 1.2em;\r\n      line-height: 1.5em;\r\n      display: list-item;\r\n    }\r\n\r\n    .cards li a {\r\n      display: flex;\r\n      justify-content: center;\r\n      align-items: center;\r\n      flex-direction: column;\r\n      width: 100%;\r\n      height: 100%;\r\n      color: #1351b4;\r\n      font-weight: 500;\r\n      text-decoration: none;\r\n    }\r\n\r\n    .cards li i,\r\n    .cards li span {\r\n      font-size: 50px;\r\n      margin-bottom: 30px;\r\n      color: #0c326f;\r\n      width: auto;\r\n      font-weight: 900;\r\n    }\r\n\r\n    .cards li .title {\r\n      font-size: 20px;\r\n      color: #0c326f;\r\n      font-weight: 600;\r\n      margin: 0;\r\n      text-transform: uppercase;\r\n    }\r\n\r\n    \/* Estilos para telas menores *\/\r\n    @media screen and (max-width: 768px) {\r\n      .cards {\r\n        gap: 20px; \/* Espa\u00e7amento entre os cards *\/\r\n        margin-top: 20px; margin-bottom: 20px;\/* Margem superior para os cards *\/\r\n      }\r\n      .cards li {\r\n        flex-basis: calc(50% - 20px); \/* Tamanho dos cards com espa\u00e7amento *\/\r\n      }\r\n    }\r\n\r\n    @media screen and (max-width: 480px) {\r\n      .cards {\r\n        gap: 15px; \/* Espa\u00e7amento menor entre os cards *\/\r\n        margin-top: 15px; margin-bottom: 20px; \/* Margem superior menor para os cards *\/\r\n      }\r\n      .cards li {\r\n        flex-basis: calc(100% - 30px); \/* Tamanho dos cards com espa\u00e7amento menor *\/\r\n      }\r\n    }\r\n  <\/style>\r\n\t<div class=\"container\">\r\n        <div class=\"ces\">\r\n            \r\n            <div class=\"title-header\">\r\n               \r\n            <\/div>\r\n            <ul class=\"cards\">\r\n                <li>\r\n                    <a href=\"https:\/\/goias.gov.br\/saude\/atendimento-presencial-ouvidoria\/\" target=\"_blank\">\r\n                        <span class=\"fa-solid fa-comment-medical\"><\/span>\r\n                        <div class=\"title\">Atendimento presencial<\/div>\r\n                    <\/a>\r\n                <\/li>\r\n                <li>\r\n                    <a href=\"https:\/\/www.go.gov.br\/servicos-digitais\/cge\/nova-ouvidoria?orgao=43\" target=\"_blank\">\r\n                        <span class=\"fa-solid fa-file-signature\"><\/span>\r\n                        <div class=\"title\">manifesta\u00e7\u00e3o ou pedido de acesso \u00e0 informa\u00e7\u00e3o<\/div>\r\n                    <\/a>\r\n                <\/li>\r\n\r\n\r\n<li>\r\n                    <a href=\"https:\/\/goias.gov.br\/saude\/premio-das-ouvidorias-das-unidades-de-saude-da-ses-go\/\" target=\"_blank\">\r\n                        <span class=\"fa-solid fa-award\"><\/span>\r\n                        <div class=\"title\">pr\u00eamio das ouvidorias<\/div>\r\n                    <\/a>\r\n                <\/li>\r\n\r\n<li>\r\n                    <a href=\"https:\/\/www.ouvidoriageral.go.gov.br\/#\/relatorio-estatistica?tipo=7&orgao=43\" target=\"_blank\">\r\n                        <span class=\"fa-solid fa-folder-open\"><\/span>\r\n                        <div class=\"title\">Relat\u00f3rio de Pedidos de Acesso \u00e0 Informa\u00e7\u00e3o<\/div>\r\n                    <\/a>\r\n                <\/li>\r\n<li>\r\n                    <a href=\"https:\/\/indicadores.saude.go.gov.br\/public\/ouvidoria.html\" target=\"_blank\">\r\n                        <span class=\"fa-solid fa-keyboard\"><\/span>\r\n                        <div class=\"title\">Painel de Manifesta\u00e7\u00f5es da Ouvidoria do SUS<\/div>\r\n                    <\/a>\r\n                <\/li>\r\n                \r\n     <li>\r\n                    <a href=\"https:\/\/www.go.gov.br\/\" target=\"_blank\">\r\n                        <span class=\"fa-solid fa-circle-info\"><\/span>\r\n                        <div class=\"title\">expresso goi\u00e1s<\/div>\r\n                    <\/a>\r\n                <\/li>\r\n\r\n<li>\r\n                    <a href=\"https:\/\/goias.gov.br\/saude\/wp-content\/uploads\/sites\/34\/ouvidoria\/2024\/Relatorio_Anual_2024.pdf\" target=\"_blank\">\r\n                        <span class=\"fa-solid fa-phone\"><\/span>\r\n                        <div class=\"title\">Relat\u00f3rio de Gest\u00e3o de Ouvidoria<\/div>\r\n                    <\/a>\r\n                <\/li>\r\n\r\n<li>\r\n                    <a href=\"https:\/\/goias.gov.br\/saude\/relatorios-estatisticos-de-pedidos-de-acesso-a-informacao\/\" target=\"_blank\">\r\n                        <span class=\"fa-solid fa-file\"><\/span>\r\n                        <div class=\"title\">Relat\u00f3rios Gerencias de Ouvidoria<\/div>\r\n                    <\/a>\r\n                <\/li>\r\n\r\n<li>\r\n                    <a href=\"https:\/\/goias.gov.br\/saude\/legislacao-da-ouvidoria\/\" target=\"_blank\">\r\n                        <span class=\"fa-solid fa-file-signature\"><\/span>\r\n                        <div class=\"title\">legisla\u00e7\u00e3o<\/div>\r\n                    <\/a>\r\n                <\/li>\r\n\r\n\r\n\r\n      \r\n            <\/ul>\r\n        <\/div>\r\n\t<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Gerente Karen de Oliveira Santos(62) 3201-1801 \/ 0800 643 3700karen.osantos@goias.gov.br Demais Canais de Atendimento da Ouvidoria do SUS \/ SES-GO Telefone: 0800 643 3700E-mail: ouvidoria.saude@goias.gov.brPresencial: Av. Rep\u00fablica do L\u00edbano n\u00ba 1875, 2\u00ba andar, Edif\u00edcio Vera L\u00facia, no Setor Oeste, em Goi\u00e2nia (atendimento de segunda a sexta, das 07h \u00e0s 18h)Via Web: OuvidorSUS \/ Ouvidoria da [&hellip;]<\/p>\n","protected":false},"author":164,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-490182","page","type-page","status-publish","hentry"],"rttpg_featured_image_url":null,"rttpg_author":{"display_name":"isabelamelo","author_link":"https:\/\/goias.gov.br\/saude\/author\/isabelamelo\/"},"rttpg_comment":0,"rttpg_category":null,"rttpg_excerpt":"Gerente Karen de Oliveira Santos(62) 3201-1801 \/ 0800 643 3700karen.osantos@goias.gov.br Demais Canais de Atendimento da Ouvidoria do SUS \/ SES-GO Telefone: 0800 643 3700E-mail: ouvidoria.saude@goias.gov.brPresencial: Av. Rep\u00fablica do L\u00edbano n\u00ba 1875, 2\u00ba andar, Edif\u00edcio Vera L\u00facia, no Setor Oeste, em Goi\u00e2nia (atendimento de segunda a sexta, das 07h \u00e0s 18h)Via Web: OuvidorSUS \/ Ouvidoria da&hellip;","_links":{"self":[{"href":"https:\/\/goias.gov.br\/saude\/wp-json\/wp\/v2\/pages\/490182","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/goias.gov.br\/saude\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/goias.gov.br\/saude\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/goias.gov.br\/saude\/wp-json\/wp\/v2\/users\/164"}],"replies":[{"embeddable":true,"href":"https:\/\/goias.gov.br\/saude\/wp-json\/wp\/v2\/comments?post=490182"}],"version-history":[{"count":2,"href":"https:\/\/goias.gov.br\/saude\/wp-json\/wp\/v2\/pages\/490182\/revisions"}],"predecessor-version":[{"id":690226,"href":"https:\/\/goias.gov.br\/saude\/wp-json\/wp\/v2\/pages\/490182\/revisions\/690226"}],"wp:attachment":[{"href":"https:\/\/goias.gov.br\/saude\/wp-json\/wp\/v2\/media?parent=490182"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}