{"id":13775,"date":"2025-03-25T09:54:02","date_gmt":"2025-03-25T12:54:02","guid":{"rendered":"https:\/\/goias.gov.br\/escoladegoverno\/?p=13775"},"modified":"2025-04-22T07:45:21","modified_gmt":"2025-04-22T10:45:21","slug":"design-de-servicos-publicos-na-pratica","status":"publish","type":"post","link":"https:\/\/goias.gov.br\/escoladegoverno\/design-de-servicos-publicos-na-pratica\/","title":{"rendered":"Design de Servi\u00e7os P\u00fablicos na Pr\u00e1tica"},"content":{"rendered":"\n<div class=\"wp-block-columns alignwide are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:30%\">\n<div class=\"wp-block-buttons is-layout-flex wp-container-core-buttons-is-layout-a74382ec wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100 is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link has-white-background-color has-text-color has-background has-link-color has-text-align-center wp-element-button\" href=\"https:\/\/sgc.escoladegoverno.go.gov.br\/\" style=\"color:#1d7e5e\" target=\"_blank\" rel=\"noreferrer noopener\">Inscri\u00e7\u00f5es Indispon\u00edveis<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:30%\"><div class=\"wp-block-image\">\n<figure class=\"alignleft size-full\"><img decoding=\"async\" width=\"212\" height=\"41\" src=\"https:\/\/goias.gov.br\/escoladegoverno\/wp-content\/uploads\/sites\/28\/2024\/04\/Presencial-2-2.png\" alt=\"\" class=\"wp-image-9438\" style=\"object-fit:cover\"\/><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100 is-style-fill\"><a class=\"wp-block-button__link has-text-color has-background has-link-color has-text-align-center wp-element-button\" style=\"border-radius:0px;color:#461877;background-color:#f9f9f9\"><strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#461877\" class=\"has-inline-color\">\u2714<\/mark><\/strong> Este curso faz parte da Certifica\u00e7\u00e3o em Transforma\u00e7\u00e3o e Inova\u00e7\u00e3o<br>da Gest\u00e3o e dos Servi\u00e7os P\u00fablicos<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<h4><strong>Modalidade<\/strong><\/h4>\n<p>Presencial \u2013 na Escola de Governo.<\/p>\n<h4><strong>Carga Hor\u00e1ria<\/strong><\/h4>\n<p>12 horas.<\/p>\n<h4><strong>Objetivo<\/strong><\/h4>\n<p>Capacitar servidores p\u00fablicos de todas as \u00e1reas de atua\u00e7\u00e3o para identificar oportunidades e realizar a transforma\u00e7\u00e3o de servi\u00e7os por meio das ferramentas do Design de Servi\u00e7os e abordagens centradas no usu\u00e1rio.<\/p>\n<h4><strong>P\u00fablico-Alvo<\/strong><\/h4>\n<p>Servidores P\u00fablicos do Poder Executivo Estadual.<\/p>\n<h4><strong>Conte\u00fado Program\u00e1tico<\/strong><\/h4>\n<ul>\n<li>Introdu\u00e7\u00e3o ao Design de Servi\u00e7os e Experi\u00eancia do Usu\u00e1rio;<\/li>\n<li>Imers\u00e3o no contexto do usu\u00e1rio e estabelecimento de empatia com o usu\u00e1rio;<\/li>\n<li>Mapeamento da jornada do usu\u00e1rio e identifica\u00e7\u00e3o de problemas;<\/li>\n<li>Ferramentas pr\u00e1ticas: blueprint, personas e cocria\u00e7\u00e3o;<\/li>\n<li>Cocria\u00e7\u00e3o de solu\u00e7\u00f5es para elimina\u00e7\u00e3o de pontos de dor do servi\u00e7o;<\/li>\n<li>Prototipagem e testes com usu\u00e1rios;<\/li>\n<li>Estrat\u00e9gias para implementa\u00e7\u00e3o e melhorias cont\u00ednuas.<\/li>\n<\/ul>\n<h4><strong>Crit\u00e9rios para Aprova\u00e7\u00e3o<\/strong><\/h4>\n<p>Frequ\u00eancia igual ou superior a 80% (oitenta por cento).<\/p>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>(Presencial) \u2013 Capacitar servidores para transformar servi\u00e7os p\u00fablicos com Design de Servi\u00e7os e abordagens centradas no usu\u00e1rio, identificando oportunidades e melhorando a experi\u00eancia do cidad\u00e3o.<\/p>\n","protected":false},"author":179,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8,117],"tags":[],"class_list":["post-13775","post","type-post","status-publish","format-standard","hentry","category-cursos-presenciais","category-transformacao-e-inovacao-da-gestao-e-dos-servicos-publicos"],"rttpg_featured_image_url":null,"rttpg_author":{"display_name":"ilaneluz","author_link":"https:\/\/goias.gov.br\/escoladegoverno\/author\/ilaneluz\/"},"rttpg_comment":0,"rttpg_category":"<a href=\"https:\/\/goias.gov.br\/escoladegoverno\/categoria\/capacitacao\/modalidade\/cursos-presenciais\/\" rel=\"category tag\">Cursos Presenciais<\/a> <a href=\"https:\/\/goias.gov.br\/escoladegoverno\/categoria\/transformacao-e-inovacao-da-gestao-e-dos-servicos-publicos\/\" rel=\"category tag\">Transforma\u00e7\u00e3o e Inova\u00e7\u00e3o da Gest\u00e3o e dos Servi\u00e7os P\u00fablicos<\/a>","rttpg_excerpt":"(Presencial) \u2013 Capacitar servidores para transformar servi\u00e7os p\u00fablicos com Design de Servi\u00e7os e abordagens centradas no usu\u00e1rio, identificando oportunidades e melhorando a experi\u00eancia do cidad\u00e3o.","_links":{"self":[{"href":"https:\/\/goias.gov.br\/escoladegoverno\/wp-json\/wp\/v2\/posts\/13775","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/goias.gov.br\/escoladegoverno\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/goias.gov.br\/escoladegoverno\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/goias.gov.br\/escoladegoverno\/wp-json\/wp\/v2\/users\/179"}],"replies":[{"embeddable":true,"href":"https:\/\/goias.gov.br\/escoladegoverno\/wp-json\/wp\/v2\/comments?post=13775"}],"version-history":[{"count":2,"href":"https:\/\/goias.gov.br\/escoladegoverno\/wp-json\/wp\/v2\/posts\/13775\/revisions"}],"predecessor-version":[{"id":14217,"href":"https:\/\/goias.gov.br\/escoladegoverno\/wp-json\/wp\/v2\/posts\/13775\/revisions\/14217"}],"wp:attachment":[{"href":"https:\/\/goias.gov.br\/escoladegoverno\/wp-json\/wp\/v2\/media?parent=13775"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/goias.gov.br\/escoladegoverno\/wp-json\/wp\/v2\/categories?post=13775"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/goias.gov.br\/escoladegoverno\/wp-json\/wp\/v2\/tags?post=13775"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}