{"id":10852,"date":"2023-11-14T09:28:00","date_gmt":"2023-11-14T12:28:00","guid":{"rendered":"https:\/\/siteshom.goias.gov.br\/controladoria\/?page_id=10852"},"modified":"2026-04-07T10:03:06","modified_gmt":"2026-04-07T13:03:06","slug":"canal-para-o-cidadao-falar-com-o-governo-de-goias","status":"publish","type":"page","link":"https:\/\/goias.gov.br\/controladoria\/governo-aberto\/canal-para-o-cidadao-falar-com-o-governo-de-goias\/","title":{"rendered":"Ouvidoria"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10852\" class=\"elementor elementor-10852\">\n\t\t\t\t<div class=\"elementor-element elementor-element-88c3ca2 e-flex e-con-boxed e-con e-parent\" data-id=\"88c3ca2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-91bf179 e-con-full e-flex e-con e-child\" data-id=\"91bf179\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45824ab elementor-widget elementor-widget-text-editor\" data-id=\"45824ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h1><strong>Portal das Ouvidorias<\/strong><\/h1><p>Atualizado em: 11 de junho de 2025<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-64eacf6 e-con-full e-flex e-con e-child\" data-id=\"64eacf6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27b2b20 elementor-widget elementor-widget-image\" data-id=\"27b2b20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/goias.gov.br\/controladoria\/wp-content\/uploads\/sites\/31\/2025\/12\/Ouvidoria-DIAMANTE-1024x1024.png\" class=\"attachment-large size-large wp-image-228217\" alt=\"\" srcset=\"https:\/\/goias.gov.br\/controladoria\/wp-content\/uploads\/sites\/31\/2025\/12\/Ouvidoria-DIAMANTE-1024x1024.png 1024w, https:\/\/goias.gov.br\/controladoria\/wp-content\/uploads\/sites\/31\/2025\/12\/Ouvidoria-DIAMANTE-300x300.png 300w, https:\/\/goias.gov.br\/controladoria\/wp-content\/uploads\/sites\/31\/2025\/12\/Ouvidoria-DIAMANTE-150x150.png 150w, https:\/\/goias.gov.br\/controladoria\/wp-content\/uploads\/sites\/31\/2025\/12\/Ouvidoria-DIAMANTE-768x768.png 768w, https:\/\/goias.gov.br\/controladoria\/wp-content\/uploads\/sites\/31\/2025\/12\/Ouvidoria-DIAMANTE.png 1501w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2278174 e-flex e-con-boxed e-con e-parent\" data-id=\"2278174\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b917c87 elementor-widget elementor-widget-text-editor\" data-id=\"b917c87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"sppb-title-heading\">Canal para o cidad\u00e3o falar com o Governo de Goi\u00e1s<\/h3><p>A Ouvidoria \u00e9 a unidade do Governo de Goi\u00e1s respons\u00e1vel por receber as manifesta\u00e7\u00f5es dos usu\u00e1rios de servi\u00e7os p\u00fablicos, podendo ser reclama\u00e7\u00f5es, den\u00fancias, sugest\u00f5es, solicita\u00e7\u00f5es, elogios ou pedidos de acesso \u00e0 informa\u00e7\u00e3o.<\/p><p>Cabe ressaltar que todos os \u00f3rg\u00e3os da administra\u00e7\u00e3o direta, as autarquias e as funda\u00e7\u00f5es p\u00fablicas devem manter em sua estrutura organizacional uma unidade respons\u00e1vel pelas atividades de ouvidoria, conforme definido pelo Decreto n\u00ba 10.466\/2024, com subordina\u00e7\u00e3o t\u00e9cnica \u00e0 Subcontroladoria de Governo Aberto e Ouvidoria-Geral (SGAO), da Controladoria-Geral do Estado (CGE).<\/p><p>Ao registrar uma manifesta\u00e7\u00e3o, o usu\u00e1rio pode consultar o andamento do procedimento pelo Portal Expresso ou pelo Sistema de Gest\u00e3o de Ouvidoria (SGOe). Para fazer uma manifesta\u00e7\u00e3o, clique no banner abaixo:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c81fa2 elementor-widget elementor-widget-image\" data-id=\"8c81fa2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.go.gov.br\/servicos-digitais\/cge\/nova-ouvidoria\" target=\"_blank\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/goias.gov.br\/controladoria\/wp-content\/uploads\/sites\/31\/2024\/08\/Banner-04-scaled.jpg\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0fedde9 elementor-widget elementor-widget-image\" data-id=\"0fedde9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/goias.gov.br\/controladoria\/ouvidoria-da-mulher-servidora\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"11984\" height=\"2244\" src=\"https:\/\/goias.gov.br\/controladoria\/wp-content\/uploads\/sites\/31\/2026\/04\/Banner-Pagina-das-Ouvidorias-2-1.jpg\" class=\"attachment-full size-full wp-image-271658\" alt=\"\" srcset=\"https:\/\/goias.gov.br\/controladoria\/wp-content\/uploads\/sites\/31\/2026\/04\/Banner-Pagina-das-Ouvidorias-2-1.jpg 11984w, https:\/\/goias.gov.br\/controladoria\/wp-content\/uploads\/sites\/31\/2026\/04\/Banner-Pagina-das-Ouvidorias-2-1-300x56.jpg 300w, https:\/\/goias.gov.br\/controladoria\/wp-content\/uploads\/sites\/31\/2026\/04\/Banner-Pagina-das-Ouvidorias-2-1-1024x192.jpg 1024w, https:\/\/goias.gov.br\/controladoria\/wp-content\/uploads\/sites\/31\/2026\/04\/Banner-Pagina-das-Ouvidorias-2-1-768x144.jpg 768w, https:\/\/goias.gov.br\/controladoria\/wp-content\/uploads\/sites\/31\/2026\/04\/Banner-Pagina-das-Ouvidorias-2-1-1536x288.jpg 1536w, https:\/\/goias.gov.br\/controladoria\/wp-content\/uploads\/sites\/31\/2026\/04\/Banner-Pagina-das-Ouvidorias-2-1-2048x383.jpg 2048w\" sizes=\"(max-width: 11984px) 100vw, 11984px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a2cf78c e-flex e-con-boxed e-con e-parent\" data-id=\"a2cf78c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fd473a2 elementor-widget elementor-widget-text-editor\" data-id=\"fd473a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"sppb-title-heading\">Acesso R\u00e1pido<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e1e85b7 e-con-full e-flex e-con e-child\" data-id=\"e1e85b7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2f03806 e-con-full e-flex e-con e-child\" data-id=\"2f03806\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d625cc3 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"d625cc3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/goias.gov.br\/controladoria\/manuais-e-cartilhas-ouvidoria\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-external-link-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M432,320H400a16,16,0,0,0-16,16V448H64V128H208a16,16,0,0,0,16-16V80a16,16,0,0,0-16-16H48A48,48,0,0,0,0,112V464a48,48,0,0,0,48,48H400a48,48,0,0,0,48-48V336A16,16,0,0,0,432,320ZM488,0h-128c-21.37,0-32.05,25.91-17,41l35.73,35.73L135,320.37a24,24,0,0,0,0,34L157.67,377a24,24,0,0,0,34,0L435.28,133.32,471,169c15,15,41,4.5,41-17V24A24,24,0,0,0,488,0Z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">MANUAIS | CARTILHAS <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc1faa6 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"cc1faa6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/goias.gov.br\/controladoria\/ouvidorias-estaduais\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-external-link-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M432,320H400a16,16,0,0,0-16,16V448H64V128H208a16,16,0,0,0,16-16V80a16,16,0,0,0-16-16H48A48,48,0,0,0,0,112V464a48,48,0,0,0,48,48H400a48,48,0,0,0,48-48V336A16,16,0,0,0,432,320ZM488,0h-128c-21.37,0-32.05,25.91-17,41l35.73,35.73L135,320.37a24,24,0,0,0,0,34L157.67,377a24,24,0,0,0,34,0L435.28,133.32,471,169c15,15,41,4.5,41-17V24A24,24,0,0,0,488,0Z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">OUVIDORIAS ESTADUAIS<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dadd698 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"dadd698\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.ouvidoriageral.go.gov.br\/#\/login\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-external-link-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M432,320H400a16,16,0,0,0-16,16V448H64V128H208a16,16,0,0,0,16-16V80a16,16,0,0,0-16-16H48A48,48,0,0,0,0,112V464a48,48,0,0,0,48,48H400a48,48,0,0,0,48-48V336A16,16,0,0,0,432,320ZM488,0h-128c-21.37,0-32.05,25.91-17,41l35.73,35.73L135,320.37a24,24,0,0,0,0,34L157.67,377a24,24,0,0,0,34,0L435.28,133.32,471,169c15,15,41,4.5,41-17V24A24,24,0,0,0,488,0Z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">SISTEMA DE OUVIDORIA<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a35d2f elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"6a35d2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/goias.gov.br\/controladoria\/relatorios-de-gestao-nova-ouvidoria\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-external-link-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M432,320H400a16,16,0,0,0-16,16V448H64V128H208a16,16,0,0,0,16-16V80a16,16,0,0,0-16-16H48A48,48,0,0,0,0,112V464a48,48,0,0,0,48,48H400a48,48,0,0,0,48-48V336A16,16,0,0,0,432,320ZM488,0h-128c-21.37,0-32.05,25.91-17,41l35.73,35.73L135,320.37a24,24,0,0,0,0,34L157.67,377a24,24,0,0,0,34,0L435.28,133.32,471,169c15,15,41,4.5,41-17V24A24,24,0,0,0,488,0Z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">RELAT\u00d3RIOS DE GEST\u00c3O<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9748444 e-con-full e-flex e-con e-child\" data-id=\"9748444\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-906c16d elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"906c16d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/goias.gov.br\/controladoria\/legislacao-nova-ouvidoria\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-external-link-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M432,320H400a16,16,0,0,0-16,16V448H64V128H208a16,16,0,0,0,16-16V80a16,16,0,0,0-16-16H48A48,48,0,0,0,0,112V464a48,48,0,0,0,48,48H400a48,48,0,0,0,48-48V336A16,16,0,0,0,432,320ZM488,0h-128c-21.37,0-32.05,25.91-17,41l35.73,35.73L135,320.37a24,24,0,0,0,0,34L157.67,377a24,24,0,0,0,34,0L435.28,133.32,471,169c15,15,41,4.5,41-17V24A24,24,0,0,0,488,0Z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">LEGISLA\u00c7\u00c3O<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4611828 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"4611828\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/goias.gov.br\/controladoria\/estatisticas-portal-das-ouvidorias\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-external-link-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M432,320H400a16,16,0,0,0-16,16V448H64V128H208a16,16,0,0,0,16-16V80a16,16,0,0,0-16-16H48A48,48,0,0,0,0,112V464a48,48,0,0,0,48,48H400a48,48,0,0,0,48-48V336A16,16,0,0,0,432,320ZM488,0h-128c-21.37,0-32.05,25.91-17,41l35.73,35.73L135,320.37a24,24,0,0,0,0,34L157.67,377a24,24,0,0,0,34,0L435.28,133.32,471,169c15,15,41,4.5,41-17V24A24,24,0,0,0,488,0Z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">ESTAT\u00cdSTICAS<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08fabfb elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"08fabfb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/goias.gov.br\/controladoria\/rede-de-ouvidorias\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-external-link-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M432,320H400a16,16,0,0,0-16,16V448H64V128H208a16,16,0,0,0,16-16V80a16,16,0,0,0-16-16H48A48,48,0,0,0,0,112V464a48,48,0,0,0,48,48H400a48,48,0,0,0,48-48V336A16,16,0,0,0,432,320ZM488,0h-128c-21.37,0-32.05,25.91-17,41l35.73,35.73L135,320.37a24,24,0,0,0,0,34L157.67,377a24,24,0,0,0,34,0L435.28,133.32,471,169c15,15,41,4.5,41-17V24A24,24,0,0,0,488,0Z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">REDE DE OUVIDORIAS<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e06cce elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"3e06cce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/transparencia.go.gov.br\/classificacao-das-informacoes\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-external-link-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M432,320H400a16,16,0,0,0-16,16V448H64V128H208a16,16,0,0,0,16-16V80a16,16,0,0,0-16-16H48A48,48,0,0,0,0,112V464a48,48,0,0,0,48,48H400a48,48,0,0,0,48-48V336A16,16,0,0,0,432,320ZM488,0h-128c-21.37,0-32.05,25.91-17,41l35.73,35.73L135,320.37a24,24,0,0,0,0,34L157.67,377a24,24,0,0,0,34,0L435.28,133.32,471,169c15,15,41,4.5,41-17V24A24,24,0,0,0,488,0Z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">INFORMA\u00c7\u00d5ES CLASSIFICADAS<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a79ef3c e-flex e-con-boxed e-con e-parent\" data-id=\"a79ef3c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1cc7458 elementor-widget elementor-widget-text-editor\" data-id=\"1cc7458\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"sppb-addon-title\"><span style=\"font-size: 14pt;\">Confira o fluxo das manifesta\u00e7\u00f5es no Sistema de Ouvidoria<\/span><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5b0d5bc e-con-full e-flex e-con e-child\" data-id=\"5b0d5bc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-331a14e e-con-full e-flex e-con e-child\" data-id=\"331a14e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c5182b5 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"c5182b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/goias.gov.br\/controladoria\/wp-content\/uploads\/sites\/31\/2024\/07\/Fluxo_1-02.png\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15da502 elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"15da502\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Registro<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b8df18a e-con-full e-flex e-con e-child\" data-id=\"b8df18a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23d5091 elementor-widget elementor-widget-text-editor\" data-id=\"23d5091\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><span style=\"font-size: 12pt;\">Manifesta\u00e7\u00e3o \u00e9 protocolizada pelo usu\u00e1rio no sistema de Ouvidoria<\/span><\/li><li><span style=\"font-size: 12pt;\">Toda manifesta\u00e7\u00e3o realizada por outro meio que n\u00e3o seja o formul\u00e1rio eletr\u00f4nico (<a href=\"http:\/\/www.go.gov.br\">www.go.gov.br<\/a>) deve ser registrada no sistema pela equipe da Ouvidoria\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f93c5cc e-con-full e-flex e-con e-child\" data-id=\"f93c5cc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-dd81400 e-con-full e-flex e-con e-child\" data-id=\"dd81400\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28ec761 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"28ec761\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/goias.gov.br\/controladoria\/wp-content\/uploads\/sites\/31\/2024\/07\/Fluxo_2-02.png\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f62a8f elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"8f62a8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>An\u00e1lise<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-da38c6f e-con-full e-flex e-con e-child\" data-id=\"da38c6f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3db816d elementor-widget elementor-widget-text-editor\" data-id=\"3db816d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Verifica-se se a manifesta\u00e7\u00e3o foi corretamente dirigida ao \u00f3rg\u00e3o respons\u00e1vel ou se deve ser apurada por outro \u00f3rg\u00e3o ou outra esfera p\u00fablica<\/li><li>Verificam-se os ind\u00edcios de autoria e materialidade<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-118581e e-con-full e-flex e-con e-child\" data-id=\"118581e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6aebc88 e-con-full e-flex e-con e-child\" data-id=\"6aebc88\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c0c0d57 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"c0c0d57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/goias.gov.br\/controladoria\/wp-content\/uploads\/sites\/31\/2024\/07\/Fluxo_3-02.png\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76814db elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"76814db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Encaminhamento<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-93c9f24 e-con-full e-flex e-con e-child\" data-id=\"93c9f24\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4db09b5 elementor-widget elementor-widget-text-editor\" data-id=\"4db09b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Se o assunto n\u00e3o \u00e9 da compet\u00eancia daquele \u00f3rg\u00e3o, a manifesta\u00e7\u00e3o ser\u00e1 encaminhada via Sistema de Gest\u00e3o de Ouvidoria para a CGE, que a envia para o \u00f3rg\u00e3o correto<\/li><li>Caso n\u00e3o possua informa\u00e7\u00f5es necess\u00e1rias \u00e0 apura\u00e7\u00e3o, a Ouvidoria solicita ao usu\u00e1rio, via sistema, a complementa\u00e7\u00e3o de dados e\/ou realiza dilig\u00eancias, solicita documentos ou acessa ferramentas de trabalho e bancos de dados que demonstrem a realidade dos fatos<\/li><li>A demanda \u00e9 analisada e respondida de imediato caso a Ouvidoria possua a informa\u00e7\u00e3o<\/li><li>Se n\u00e3o possuir a informa\u00e7\u00e3o, a demanda \u00e9 encaminhada para \u00e1rea t\u00e9cnica com alerta de prazo para resposta<\/li><li>A resposta da \u00e1rea t\u00e9cnica \u00e9 avaliada pela Ouvidoria quanto aos indicadores de qualidade em rela\u00e7\u00e3o ao que foi solicitado<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1da3ff8 e-con-full e-flex e-con e-child\" data-id=\"1da3ff8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1d996a9 e-con-full e-flex e-con e-child\" data-id=\"1d996a9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-03f3660 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"03f3660\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/goias.gov.br\/controladoria\/wp-content\/uploads\/sites\/31\/2024\/07\/Fluxo_4-02.png\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24ba107 elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"24ba107\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Finaliza\u00e7\u00e3o<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-54d3f0e e-con-full e-flex e-con e-child\" data-id=\"54d3f0e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3c294c9 elementor-widget elementor-widget-text-editor\" data-id=\"3c294c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>A resposta \u00e9 encaminhada ao usu\u00e1rio seguindo padr\u00e3o de resposta orientado pela Ouvidoria-Geral e a manifesta\u00e7\u00e3o \u00e9 finalizada<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-072fb15 e-flex e-con-boxed e-con e-parent\" data-id=\"072fb15\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3cb8ed5 elementor-widget elementor-widget-text-editor\" data-id=\"3cb8ed5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"sppb-addon-title\"><span style=\"font-size: 14pt;\">Ouvidorias P\u00fablicas Estaduais<\/span><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c63516 elementor-widget elementor-widget-n-accordion\" data-id=\"8c63516\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1470\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1470\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Estrutura <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1470\" class=\"elementor-element elementor-element-3efdb71 e-con-full e-flex e-con e-child\" data-id=\"3efdb71\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d30a86c elementor-widget elementor-widget-text-editor\" data-id=\"d30a86c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>No Governo de Goi\u00e1s, as ouvidorias p\u00fablicas, orientadas pelo princ\u00edpio da transpar\u00eancia administrativa, s\u00e3o inst\u00e2ncias de participa\u00e7\u00e3o e controle social. Elas s\u00e3o respons\u00e1veis por avaliar a efetividade na presta\u00e7\u00e3o dos servi\u00e7os e pelo aprimoramento da gest\u00e3o p\u00fablica.<\/p><p>O sistema que integra as ouvidorias dos \u00f3rg\u00e3os do Poder Executivo do Estado de Goi\u00e1s \u00e9 coordenado pela Ouvidoria-Geral, que \u00e9 a unidade central do Sistema de Ouvidoria do Poder Executivo, coordenada pela Subcontroladoria de Governo Aberto e Ouvidoria-Geral (SGAO) da Controladoria-Geral do Estado (CGE).<\/p><p>O Sistema de Ouvidoria Estadual \u00e9 uma rede composta pela CGE &#8211; como \u00f3rg\u00e3o central, com atua\u00e7\u00e3o por meio da SGAO -, pelas Ouvidorias Setoriais e pelas Ouvidorias Adjuntas dos \u00f3rg\u00e3os da administra\u00e7\u00e3o p\u00fablica estadual.<\/p><p>As ouvidorias setoriais e adjuntas s\u00e3o as inst\u00e2ncias respons\u00e1veis pela execu\u00e7\u00e3o das pol\u00edticas de ouvidoria do Estado.<\/p><p><strong>Confira quais s\u00e3o as inst\u00e2ncias que comp\u00f5em o Sistema de Ouvidoria do Poder Executivo Estadual:<\/strong><\/p><ul><li>Ouvidoria-Geral: unidade central do Sistema de Ouvidoria do Poder Executivo, dirigida e representada pela Subcontroladoria de Governo Aberto e Ouvidoria-Geral (SGAO), da CGE;<\/li><li>Ouvidor-Geral: titular da SGAO, da CGE;<\/li><li>Ger\u00eancia de Ouvidoria (CGE): unidade respons\u00e1vel em auxiliar na execu\u00e7\u00e3o e no assessoramento das atividades que competem \u00e0 Ouvidoria-Geral;<\/li><li>Ger\u00eancia de Ouvidoria Setorial\/Ouvidoria Setorial: unidade respons\u00e1vel pelo registro, pelo tratamento e resposta das manifesta\u00e7\u00f5es direcionadas ao \u00f3rg\u00e3o ou \u00e0 entidade a que est\u00e1 vinculada. A Ouvidoria Setorial pode monitorar uma ou mais das Ouvidorias Adjuntas;<\/li><li>Ouvidoria Adjunta: unidade respons\u00e1vel pelo registro e pelo tratamento das manifesta\u00e7\u00f5es direcionadas ao \u00f3rg\u00e3o ou \u00e0 entidade que n\u00e3o tenha a Ouvidoria Setorial. Est\u00e1 tecnicamente subordinada a uma Ouvidoria Setorial;<\/li><li>Ouvidor: titular da unidade de Ouvidoria Setorial ou Ouvidoria Adjunta respons\u00e1vel pelas atividades de ouvidoria;<\/li><li>Ouvidor Substituto: servidor que auxilia o Ouvidor Setorial ou Adjunto e o substitui nas suas aus\u00eancias ou nos seus impedimentos;<\/li><li>\u00c1rea t\u00e9cnica: setor ou departamento do \u00f3rg\u00e3o ou da entidade e que \u00e9 respons\u00e1vel por prestar informa\u00e7\u00e3o ou apresentar resposta \u00e0s manifesta\u00e7\u00f5es dos cidad\u00e3os;<\/li><li>Sistema informatizado de ouvidoria: sistema para o registro e tratamento das manifesta\u00e7\u00f5es dos cidad\u00e3os, denominado Sistema de Gest\u00e3o de Ouvidoria \u2013 SGOe.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2c99150 e-flex e-con-boxed e-con e-parent\" data-id=\"2c99150\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0f43e58 elementor-widget elementor-widget-text-editor\" data-id=\"0f43e58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"sppb-addon-title\">O Que Fazemos?<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb07dd9 elementor-widget elementor-widget-n-accordion\" data-id=\"eb07dd9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2460\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-2460\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Subcontroladoria de Governo Aberto e Ouvidoria-Geral \u2013 SGAO \t- Subcontrolador: Weyk Wagne Barbosa Gomes <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2460\" class=\"elementor-element elementor-element-15abbde e-con-full e-flex e-con e-child\" data-id=\"15abbde\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1bacebc elementor-widget elementor-widget-text-editor\" data-id=\"1bacebc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Al\u00e9m das compet\u00eancias definidas no Regulamento da CGE, compete \u00e0 SGAO:<\/p><ul><li>formular e expedir atos normativos, diretrizes e orienta\u00e7\u00f5es relativos ao correto exerc\u00edcio das compet\u00eancias e das atribui\u00e7\u00f5es definidas nos cap\u00edtulos III e IV da Lei federal n\u00ba 13.460, de 26 de junho de 2017;<\/li><li>orientar e monitorar a atua\u00e7\u00e3o das Ouvidorias Setoriais e das Adjuntas no tratamento das manifesta\u00e7\u00f5es recebidas;<\/li><li>promover pol\u00edticas de capacita\u00e7\u00e3o e treinamento relacionadas \u00e0s atividades de ouvidoria e defesa do usu\u00e1rio dos servi\u00e7os p\u00fablicos;<\/li><li>manter o SGOe, de uso obrigat\u00f3rio pelos \u00f3rg\u00e3os e pelas entidades;<\/li><li>manter a base de dados das manifesta\u00e7\u00f5es registradas no SGOe;<\/li><li>consolidar e divulgar estat\u00edsticas, inclusive as indicativas do n\u00edvel de satisfa\u00e7\u00e3o com os servi\u00e7os p\u00fablicos prestados, tamb\u00e9m propor e monitorar a ado\u00e7\u00e3o de medidas para a corre\u00e7\u00e3o e a preven\u00e7\u00e3o de falhas e omiss\u00f5es nesses servi\u00e7os;<\/li><li>contribuir para a dissemina\u00e7\u00e3o das formas de participa\u00e7\u00e3o popular no acompanhamento e na fiscaliza\u00e7\u00e3o da presta\u00e7\u00e3o dos servi\u00e7os p\u00fablicos;<\/li><li>identificar e sugerir padr\u00f5es de excel\u00eancia das atividades de ouvidoria no Poder Executivo estadual, com a certifica\u00e7\u00e3o da maturidade das unidades que os alcan\u00e7arem;<\/li><li>encarregar\u2013 se de compet\u00eancias correlatas.<\/li><\/ul><p>Obs.: nas atividades mencionadas acima, a SGAO poder\u00e1 recorrer \u00e0 colabora\u00e7\u00e3o de entidades cong\u00eaneres de direito p\u00fablico ou privado, nacionais ou internacionais.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2461\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2461\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Ger\u00eancia de Ouvidoria \t- Gerente: Hale\u00e1ria Alves de Alencar <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2461\" class=\"elementor-element elementor-element-3215047 e-flex e-con-boxed e-con e-child\" data-id=\"3215047\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b7f22c elementor-widget elementor-widget-text-editor\" data-id=\"4b7f22c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>gerenciar o Sistema de Gest\u00e3o de Ouvidoria-SGOe: sistema informatizado onde s\u00e3o registradas as manifesta\u00e7\u00f5es e seus tratamentos;<\/li><li>supervisionar as atividades de ouvidoria no \u00e2mbito das ouvidorias setoriais, referentes ao registro e \u00e0 tramita\u00e7\u00e3o de manifesta\u00e7\u00f5es e pedidos de acesso a informa\u00e7\u00f5es protocolados pelos usu\u00e1rios dos servi\u00e7os p\u00fablicos;<\/li><li>propor a expedi\u00e7\u00e3o de atos normativos e orienta\u00e7\u00f5es, relacionados \u00e0 atividade de ouvidoria;<\/li><li>promover capacita\u00e7\u00e3o, treinamento e demais a\u00e7\u00f5es de forma\u00e7\u00e3o aos servidores integrantes do Sistema Estadual de Ouvidorias;<\/li><li>identificar e sugerir padr\u00f5es de excel\u00eancia das atividades de ouvidoria, certificando as ouvidorias setoriais que os alcan\u00e7arem;<\/li><li>manter banco de dados referentes \u00e0s atividades desenvolvidas;<\/li><li>criar e tornar dispon\u00edveis relat\u00f3rios gerenciais com informa\u00e7\u00f5es pertinentes \u00e0 qualidade e execu\u00e7\u00e3o dos servi\u00e7os p\u00fablicos estaduais, conforme os registros das manifesta\u00e7\u00f5es de usu\u00e1rios;<\/li><li>analisar e encaminhar as manifesta\u00e7\u00f5es para as \u00e1reas competentes, com o oferecimento de respostas conclusivas aos cidad\u00e3os interessados;<\/li><li>promover a media\u00e7\u00e3o na resolu\u00e7\u00e3o de conflitos entre cidad\u00e3os e \u00f3rg\u00e3os, e fortalecer a participa\u00e7\u00e3o social;<\/li><li>promover e participar de eventos com ouvidores e sociedade civil, visando \u00e0 realiza\u00e7\u00e3o de atividades de capacita\u00e7\u00e3o;<\/li><li>realizar outras atividades correlatas.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2462\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2462\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Ouvidorias Setoriais \t- Ouvidor Setorial da CGE: Ricardo Gon\u00e7alves Santana <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2462\" class=\"elementor-element elementor-element-6ec0342 e-flex e-con-boxed e-con e-child\" data-id=\"6ec0342\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-643efe8 elementor-widget elementor-widget-text-editor\" data-id=\"643efe8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Al\u00e9m das compet\u00eancias definidas nos regulamentos dos \u00f3rg\u00e3os, das entidades da administra\u00e7\u00e3o p\u00fablica estadual e dos demais entes, compete \u00e0s Ouvidorias Setoriais:<\/p><ul><li>promover e atuar diretamente na defesa dos direitos dos usu\u00e1rios de servi\u00e7os p\u00fablicos, nos termos da Lei n\u00ba 13.460, de 2017;<\/li><li>atender aos padr\u00f5es de excel\u00eancia, conforme normativas publicadas pela Ouvidoria-Geral;<\/li><li>receber, registrar e responder as manifesta\u00e7\u00f5es que lhes forem encaminhadas, inclusive os pedidos de acesso \u00e0 informa\u00e7\u00e3o de que trata a Lei estadual n\u00ba 18.025, de 22 de maio de 2013;<\/li><li>prezar pela qualidade da resposta aos usu\u00e1rios dos servi\u00e7os p\u00fablicos, analisar as informa\u00e7\u00f5es ou as solu\u00e7\u00f5es ofertadas pelas \u00e1reas t\u00e9cnicas e devolv\u00ea-las para corre\u00e7\u00e3o ou complementa\u00e7\u00e3o quando elas forem consideradas insuficientes ou insatisfat\u00f3rias;<\/li><li>monitorar periodicamente a carta de servi\u00e7os para mant\u00ea-la atualizada e encaminhar sugest\u00f5es ao correspondente \u00f3rg\u00e3o ou entidade;<\/li><li>exercer a articula\u00e7\u00e3o permanente com outras inst\u00e2ncias e mecanismos de participa\u00e7\u00e3o e controle social;<\/li><li>executar a\u00e7\u00f5es de media\u00e7\u00e3o e concilia\u00e7\u00e3o e adotar outras medidas para a solu\u00e7\u00e3o de conflitos entre cidad\u00e3o e servidor p\u00fablico, ou entre cidad\u00e3o e o \u00f3rg\u00e3o ou a entidade demandada;<\/li><li>atuar em sintonia com as unidades que gerenciam os demais canais de comunica\u00e7\u00e3o do \u00f3rg\u00e3o ou da entidade em projetos e a\u00e7\u00f5es que tenham o objetivo de ampliar o acesso \u00e0 informa\u00e7\u00e3o, a comunica\u00e7\u00e3o com o usu\u00e1rio dos servi\u00e7os p\u00fablicos e a divulga\u00e7\u00e3o das atividades e dos resultados de ouvidoria;<\/li><li>auxiliar as Ouvidorias Adjuntas sob seu monitoramento no tratamento das manifesta\u00e7\u00f5es, inclusive os pedidos de acesso \u00e0 informa\u00e7\u00e3o de que trata a Lei n\u00ba 18.025, de 2013;<\/li><li>produzir e analisar dados e informa\u00e7\u00f5es, inclusive aqueles das Ouvidorias Adjuntas sob seu monitoramento, bem como apresentar relat\u00f3rios que subsidiem medidas de corre\u00e7\u00e3o e preven\u00e7\u00e3o de falhas e omiss\u00f5es na presta\u00e7\u00e3o dos servi\u00e7os p\u00fablicos, caso isso seja necess\u00e1rio;<\/li><li>analisar a qualidade das respostas aos usu\u00e1rios dos servi\u00e7os p\u00fablicos ofertadas pelas Ouvidorias Adjuntas sob seu monitoramento, bem como as informa\u00e7\u00f5es ou as solu\u00e7\u00f5es apresentadas pelas \u00e1reas t\u00e9cnicas e sugerir melhoria, se houver necessidade;<\/li><li>viabilizar a cria\u00e7\u00e3o e as atividades dos Conselhos de Usu\u00e1rios.<\/li><li>realizar outras atividades correlatas.<\/li><\/ul><p><strong>S\u00e3o pr\u00e9-requisitos para o exerc\u00edcio do cargo de Ouvidor setorial:<\/strong><\/p><ul><li>Ser servidor p\u00fablico ou empregado p\u00fablico efetivo com escolaridade de n\u00edvel superior;<\/li><li>Ter conclu\u00eddo ou concluir o Curso de Forma\u00e7\u00e3o de Ouvidores em at\u00e9 seis meses;<\/li><li>Dedica\u00e7\u00e3o exclusiva obrigat\u00f3ria;<\/li><li>Avalia\u00e7\u00e3o t\u00e9cnica preliminar da SGAO.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2463\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2463\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Ouvidorias Adjuntas <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2463\" class=\"elementor-element elementor-element-0c4cb60 e-flex e-con-boxed e-con e-child\" data-id=\"0c4cb60\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e96840 elementor-widget elementor-widget-text-editor\" data-id=\"6e96840\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>promover e atuar diretamente na defesa dos direitos dos usu\u00e1rios dos servi\u00e7os p\u00fablicos, nos termos da Lei n\u00ba 13.460, de 2017;<\/li><li>atender aos padr\u00f5es de excel\u00eancia, conforme as normas publicadas pela Ouvidoria-Geral;<\/li><li>receber, registrar e responder as manifesta\u00e7\u00f5es que lhes forem encaminhadas, inclusive os pedidos de acesso \u00e0 informa\u00e7\u00e3o de que trata a Lei n\u00ba 18.025, de 2013;<\/li><li>monitorar periodicamente a carta de servi\u00e7os, mant\u00ea-la atualizada e encaminhar sugest\u00f5es ao correspondente \u00f3rg\u00e3o ou entidade;<\/li><li>produzir e analisar dados e informa\u00e7\u00f5es sobre a atividade de ouvidoria, tamb\u00e9m apresentar relat\u00f3rios que subsidiem medidas de corre\u00e7\u00e3o e preven\u00e7\u00e3o de falhas e omiss\u00f5es na presta\u00e7\u00e3o dos servi\u00e7os p\u00fablicos, caso isso seja necess\u00e1rio;<\/li><li>atuar em sintonia com as unidades que gerenciam os demais canais de comunica\u00e7\u00e3o do \u00f3rg\u00e3o ou da entidade em projetos e a\u00e7\u00f5es que tenham o objetivo de ampliar o acesso \u00e0 informa\u00e7\u00e3o, a comunica\u00e7\u00e3o com o usu\u00e1rio dos servi\u00e7os p\u00fablicos e a divulga\u00e7\u00e3o das atividades e dos resultados de ouvidoria; e<\/li><li>prezar pela qualidade da resposta aos usu\u00e1rios dos servi\u00e7os p\u00fablicos, analisar as informa\u00e7\u00f5es ou as solu\u00e7\u00f5es ofertadas pelas \u00e1reas t\u00e9cnicas e devolv\u00ea-las para corre\u00e7\u00e3o ou complementa\u00e7\u00e3o, quando elas forem consideradas insuficientes ou insatisfat\u00f3rias.<\/li><li>realizar outras atividades correlatas.<\/li><\/ul><p><strong>S\u00e3o pr\u00e9-requisitos para o exerc\u00edcio do cargo de Ouvidor adjunto:<\/strong><\/p><ul><li>Ser servidor p\u00fablico ou empregado p\u00fablico efetivo com escolaridade de n\u00edvel superior;<\/li><li>Ter conclu\u00eddo ou concluir o Curso de Forma\u00e7\u00e3o de Ouvidores em at\u00e9 seis meses;<\/li><li>Dedica\u00e7\u00e3o exclusiva preferencial;<\/li><li>Avalia\u00e7\u00e3o t\u00e9cnica preliminar da SGAO.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2464\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2464\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Perguntas Frequentes <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2464\" class=\"elementor-element elementor-element-e74d4f0 e-flex e-con-boxed e-con e-child\" data-id=\"e74d4f0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ac38e64 elementor-widget elementor-widget-text-editor\" data-id=\"ac38e64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"\/controladoria\/perguntas-frequentes-sobre-ouvidoria-geral\/\">Clique aqui para acessar as perguntas frequentes<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2465\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2465\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Pedido de acesso \u00e0 informa\u00e7\u00e3o (LAI) - orienta\u00e7\u00f5es <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2465\" class=\"elementor-element elementor-element-9153c1b e-flex e-con-boxed e-con e-child\" data-id=\"9153c1b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2763fe3 elementor-widget elementor-widget-text-editor\" data-id=\"2763fe3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><span style=\"font-size: 14pt;\"><strong><span class=\"TextRun SCXW220406306 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW220406306 BCX0\">Resumo em 4 passos: Como realizar um Pedido de Acesso \u00e0 Informa\u00e7\u00e3o<\/span><\/span><span class=\"EOP SCXW220406306 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/strong><\/span><\/p><table style=\"border-collapse: collapse; width: 100%; height: 264px;\"><tbody><tr style=\"height: 144px;\"><td style=\"width: 32.4885%; height: 144px;\"><strong>Registrar<\/strong><\/td><td style=\"width: 67.5115%; height: 144px;\"><span class=\"TextRun SCXW59215494 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW59215494 BCX0\">F<\/span><span class=\"NormalTextRun SCXW59215494 BCX0\">ormul\u00e1rio eletr\u00f4nico<\/span><span class=\"NormalTextRun SCXW59215494 BCX0\"> (<\/span><\/span><a class=\"Hyperlink SCXW59215494 BCX0\" href=\"http:\/\/www.go.gov.br\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW59215494 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW59215494 BCX0\" data-ccp-charstyle=\"Hyperlink\">www.go.gov.br<\/span><\/span><\/a><span class=\"TextRun SCXW59215494 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW59215494 BCX0\"> ou <\/span><\/span><a class=\"Hyperlink SCXW59215494 BCX0\" href=\"http:\/\/www.controladoria.go.gov.br\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW59215494 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW59215494 BCX0\" data-ccp-charstyle=\"Hyperlink\">www.controladoria.go.gov.br<\/span><\/span><\/a><span class=\"TextRun SCXW59215494 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"> <span class=\"NormalTextRun SCXW59215494 BCX0\">)<\/span><span class=\"NormalTextRun SCXW59215494 BCX0\">. Tamb\u00e9m <\/span><span class=\"NormalTextRun SCXW59215494 BCX0\">telefone<\/span><span class=\"NormalTextRun SCXW59215494 BCX0\"> (<\/span><span class=\"NormalTextRun SCXW59215494 BCX0\">162 ou <\/span><span class=\"NormalTextRun SCXW59215494 BCX0\">0800<\/span><span class=\"NormalTextRun SCXW59215494 BCX0\"> 000 0333<\/span><span class=\"NormalTextRun SCXW59215494 BCX0\">)<\/span><span class=\"NormalTextRun SCXW59215494 BCX0\">, presencial<\/span><span class=\"NormalTextRun SCXW59215494 BCX0\"> ou <\/span><span class=\"NormalTextRun SCXW59215494 BCX0\">carta.<\/span><\/span><\/td><\/tr><tr style=\"height: 72px;\"><td style=\"width: 32.4885%; height: 72px;\"><strong><span class=\"TextRun SCXW19335493 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW19335493 BCX0\">Receber resposta\u00a0<\/span><\/span><span class=\"EOP SCXW19335493 BCX0\" data-ccp-props=\"{\">\u00a0<\/span><\/strong><\/td><td style=\"width: 67.5115%; height: 72px;\"><span class=\"TextRun SCXW54123815 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW54123815 BCX0\">E<\/span><span class=\"NormalTextRun SCXW54123815 BCX0\">m at\u00e9 20 dias \u00fateis (prorrog\u00e1veis por<\/span><span class=\"NormalTextRun SCXW54123815 BCX0\"> at\u00e9<\/span><span class=\"NormalTextRun SCXW54123815 BCX0\"> 10 dias).<\/span><\/span><span class=\"EOP SCXW54123815 BCX0\" data-ccp-props=\"{\">\u00a0<\/span><\/td><\/tr><tr style=\"height: 24px;\"><td style=\"width: 32.4885%; height: 24px;\"><strong><span class=\"TextRun SCXW179552341 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW179552341 BCX0\">Acompanhar<\/span><\/span><span class=\"EOP SCXW179552341 BCX0\" data-ccp-props=\"{\">\u00a0<\/span><\/strong><\/td><td style=\"width: 67.5115%; height: 24px;\"><span class=\"TextRun SCXW71495770 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW71495770 BCX0\">Com o n\u00famero da manifesta\u00e7\u00e3o, acompanhe <\/span><span class=\"NormalTextRun SCXW71495770 BCX0\">pelo <\/span><span class=\"NormalTextRun SCXW71495770 BCX0\">Portal Expresso<\/span><span class=\"NormalTextRun SCXW71495770 BCX0\"> ou <\/span><span class=\"NormalTextRun SCXW71495770 BCX0\">na <\/span><span class=\"NormalTextRun SCXW71495770 BCX0\">ouvidoria.<\/span><\/span><\/td><\/tr><tr style=\"height: 24px;\"><td style=\"width: 32.4885%; height: 24px;\"><strong><span class=\"TextRun SCXW248897795 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW248897795 BCX0\">Recorrer<\/span><span class=\"NormalTextRun SCXW248897795 BCX0\">\u00a0<\/span><\/span><span class=\"EOP SCXW248897795 BCX0\" data-ccp-props=\"{\">\u00a0<\/span><\/strong><\/td><td style=\"width: 67.5115%; height: 24px;\"><span class=\"TextRun SCXW124664732 BCX0\" lang=\"PT-BR\" xml:lang=\"PT-BR\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW124664732 BCX0\">Se a informa\u00e7\u00e3o for negada, entrar com <\/span><span class=\"NormalTextRun SCXW124664732 BCX0\">recurso em at\u00e9 10 dias; <\/span><span class=\"NormalTextRun SCXW124664732 BCX0\">s\u00e3o<\/span><span class=\"NormalTextRun SCXW124664732 BCX0\"> 3 inst\u00e2ncias<\/span><span class=\"NormalTextRun SCXW124664732 BCX0\"> recursais.<\/span><\/span><\/td><\/tr><\/tbody><\/table><p><b>Base legal\u00a0<\/b>\u00a0<\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\">A <b>Lei Estadual n\u00ba\u202f<\/b>18.025\/2013 (<a href=\"https:\/\/legisla.casacivil.go.gov.br\/api\/v2\/pesquisa\/legislacoes\/90142\/pdf\">link<\/a>), regulamentada pelo <b>Decreto n\u00ba\u202f7.904\/2013<\/b>, aplica a LAI Federal (Lei\u202f12.527\/2011) ao Governo de Goi\u00e1s.\u00a0<\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\">Essa legisla\u00e7\u00e3o estabelece os princ\u00edpios do acesso \u00e0 informa\u00e7\u00e3o e define os entes que devem segui-la: administra\u00e7\u00e3o direta, autarquias, funda\u00e7\u00f5es, e empresas p\u00fablicas.\u00a0<\/li><\/ul><ol><li><span style=\"font-size: 14pt;\"><b>Como registrar um pedido de acesso \u00e0 informa\u00e7\u00e3o (LAI passiva)<\/b><\/span><\/li><\/ol><p><b>Formas de envio<\/b>\u00a0<\/p><p>Voc\u00ea pode registrar o pedido por:\u00a0<\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"13\" data-list-defn-props=\"{\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b>Formul\u00e1rio eletr\u00f4nico<\/b>: Portal Expresso (<a href=\"http:\/\/www.go.gov.br\/\">www.go.gov.br<\/a>) ou no site da ControladoriaGeral do Estado (<a href=\"http:\/\/www.controladoria.go.gov.br\/\">www.controladoria.go.gov.br<\/a> ).\u00a0<\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"13\" data-list-defn-props=\"{\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b>Presencialmente<\/b>: ouvidorias dos \u00f3rg\u00e3os estaduais ou nas unidades Vapt-Vupt.\u00a0<\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"13\" data-list-defn-props=\"{\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b>Via telefone: <\/b>162 ou 0800 000 0333\u00a0<\/li><\/ul><p><b>Informa\u00e7\u00f5es obrigat\u00f3rias<\/b>\u00a0<\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\">O requerimento deve conter, como informa\u00e7\u00e3o obrigat\u00f3ria, somente o e-mail do usu\u00e1rio.\u00a0<\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\">Os demais dados de identifica\u00e7\u00e3o no formul\u00e1rio s\u00e3o opcionais.\u00a0<\/li><\/ul><p><b>Protocolo<\/b>\u00a0<\/p><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\">Voc\u00ea receber\u00e1 um <b>n\u00famero de protocolo<\/b> com data de registro para acompanhar o andamento da LAI.\u00a0<\/li><\/ul><ol start=\"2\"><li><span style=\"font-size: 14pt;\"><b>Prazos de resposta<\/b><\/span><\/li><\/ol><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b>Resposta final<\/b> em at\u00e9 <b>20 dias corridos<\/b>.\u00a0<\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\">O \u00f3rg\u00e3o pode estender o prazo em at\u00e9 mais <b>10 dias<\/b>, mediante justificativa.\u00a0\u00a0<\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\">Se n\u00e3o houver possibilidade de resposta imediata, \u00e9 enviada <b>resposta preliminar em at\u00e9 5 dias<\/b>, informando que a solicita\u00e7\u00e3o foi encaminhada para \u00e1rea t\u00e9cnica.\u00a0<\/li><\/ul><ol start=\"3\"><li><span style=\"font-size: 14pt;\"><b>Acompanhamento do pedido<\/b><\/span><\/li><\/ol><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"7\" data-list-defn-props=\"{\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\">O <b>SIC<\/b> (Servi\u00e7o de Informa\u00e7\u00e3o ao Cidad\u00e3o) ou a ouvidoria permite rastrear o status do processo (recebido, em an\u00e1lise, enviado) com o n\u00famero do protocolo.\u00a0<\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"7\" data-list-defn-props=\"{\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\">O <b>Portal da Transpar\u00eancia<\/b> tamb\u00e9m re\u00fane dados sobre os pedidos encaminhados.\u00a0<\/li><\/ul><ol start=\"4\"><li><span style=\"font-size: 14pt;\"><b>Recursos<\/b><\/span><\/li><\/ol><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\">Em caso de indeferimento, o usu\u00e1rio tem <b>10 dias<\/b>, a partir do encaminhamento da resposta, para apresentar recurso \u00e0 autoridade superior.\u00a0\u00a0<\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\">O sistema permite at\u00e9 <b>3 inst\u00e2ncias de recursos<\/b>, com \u00faltima inst\u00e2ncia na Controladoria-Geral do Estado\/Comiss\u00e3o Mista de Reavalia\u00e7\u00e3o de Informa\u00e7\u00f5es.\u00a0<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a49c6c5 e-flex e-con-boxed e-con e-parent\" data-id=\"a49c6c5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-764b537 elementor-widget elementor-widget-text-editor\" data-id=\"764b537\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"sppb-title-heading\"><span style=\"font-size: 14pt;\">Formas de Acesso<\/span><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ee26da7 e-con-full e-flex e-con e-child\" data-id=\"ee26da7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-9160e41 e-con-full e-flex e-con e-child\" data-id=\"9160e41\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c2b98b7 e-con-full e-flex e-con e-child\" data-id=\"c2b98b7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c544712 elementor-widget elementor-widget-image\" data-id=\"c544712\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/goias.gov.br\/controladoria\/wp-content\/uploads\/sites\/31\/2024\/07\/Globe_1_Prancheta-1.png\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73492ce elementor-widget elementor-widget-text-editor\" data-id=\"73492ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>INTERNET<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a3af762 e-con-full e-flex e-con e-child\" data-id=\"a3af762\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-07e55fa elementor-widget elementor-widget-text-editor\" data-id=\"07e55fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Portal Expresso: <\/strong>\u00a0<strong><a href=\"http:\/\/www.go.gov.br\/servicos-digitais\/cge\/nova-ouvidoria\">www.go.gov.br\/servicos-digitais\/cge\/nova-ouvidoria<\/a><\/strong><\/li><li><strong>Site: <a href=\"http:\/\/www.ouvidoria.go.gov.br\">www.ouvidoria.go.gov.br<\/a><\/strong><\/li><li><strong>E-mail: <a href=\"mailto:ouvidoria@goias.gov.br\">ouvidoria@goias.gov.br<\/a><\/strong><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5ff165f e-con-full e-flex e-con e-child\" data-id=\"5ff165f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0547d8b e-con-full e-flex e-con e-child\" data-id=\"0547d8b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-779b3e5 elementor-widget elementor-widget-image\" data-id=\"779b3e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/goias.gov.br\/controladoria\/wp-content\/uploads\/sites\/31\/2024\/07\/Spot-1-ADEQ_Prancheta-1.png\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69a2fc3 elementor-widget elementor-widget-text-editor\" data-id=\"69a2fc3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>SERVI\u00c7O PRESENCIAL<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d96dc58 e-con-full e-flex e-con e-child\" data-id=\"d96dc58\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8b84087 elementor-widget elementor-widget-text-editor\" data-id=\"8b84087\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Unidades dos VAPT VUPT;<\/strong><\/li><li><strong>Ouvidorias dos \u00f3rg\u00e3os estaduais;<\/strong><\/li><li><strong>Ouvidoria-Geral &#8211; Controladoria-Geral do Estado &#8211; CGE:<br \/><\/strong>Rua 82 n\u00b0 400, Pal\u00e1cio Pedro Ludovico Teixeira, 3\u00b0 andar, Setor Sul &#8211; Goi\u00e2nia-GO, CEP 74.015-908<br \/>Dias \u00fateis (8h \u00e0s 17h).<br \/>Correspond\u00eancias conforme hor\u00e1rio dos Correios.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-faf0af5 e-con-full e-flex e-con e-child\" data-id=\"faf0af5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f34aa76 e-con-full e-flex e-con e-child\" data-id=\"f34aa76\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-473e13e e-con-full e-flex e-con e-child\" data-id=\"473e13e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dfe642d elementor-widget elementor-widget-image\" data-id=\"dfe642d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/goias.gov.br\/controladoria\/wp-content\/uploads\/sites\/31\/2024\/07\/PHONE-ADEQ_Prancheta-1.png\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e3dc74 elementor-widget elementor-widget-text-editor\" data-id=\"3e3dc74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>TELEFONE<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-11c525e e-con-full e-flex e-con e-child\" data-id=\"11c525e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b770e2 elementor-widget elementor-widget-text-editor\" data-id=\"3b770e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><b>162 ou 0800 000 0333<br \/><\/b>Dias \u00fateis (7h \u00e0s 18h)<\/li><li><strong>WhatsApp: <a href=\"https:\/\/wa.me\/6232015322\">(62) 3201-5322<\/a><\/strong><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a96a930 e-con-full e-flex e-con e-child\" data-id=\"a96a930\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Portal das Ouvidorias Atualizado em: 11 de junho de 2025 Canal para o cidad\u00e3o falar com o Governo de Goi\u00e1s A Ouvidoria \u00e9 a unidade do Governo de Goi\u00e1s respons\u00e1vel por receber as manifesta\u00e7\u00f5es dos usu\u00e1rios de servi\u00e7os p\u00fablicos, podendo ser reclama\u00e7\u00f5es, den\u00fancias, sugest\u00f5es, solicita\u00e7\u00f5es, elogios ou pedidos de acesso \u00e0 informa\u00e7\u00e3o. Cabe ressaltar que [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":34248,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-10852","page","type-page","status-publish","hentry"],"rttpg_featured_image_url":null,"rttpg_author":{"display_name":"gustavogoncalves","author_link":"https:\/\/goias.gov.br\/controladoria\/author\/gustavogoncalves\/"},"rttpg_comment":0,"rttpg_category":null,"rttpg_excerpt":"Portal das Ouvidorias Atualizado em: 11 de junho de 2025 Canal para o cidad\u00e3o falar com o Governo de Goi\u00e1s A Ouvidoria \u00e9 a unidade do Governo de Goi\u00e1s respons\u00e1vel por receber as manifesta\u00e7\u00f5es dos usu\u00e1rios de servi\u00e7os p\u00fablicos, podendo ser reclama\u00e7\u00f5es, den\u00fancias, sugest\u00f5es, solicita\u00e7\u00f5es, elogios ou pedidos de acesso \u00e0 informa\u00e7\u00e3o. Cabe ressaltar que&hellip;","_links":{"self":[{"href":"https:\/\/goias.gov.br\/controladoria\/wp-json\/wp\/v2\/pages\/10852","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/goias.gov.br\/controladoria\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/goias.gov.br\/controladoria\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/goias.gov.br\/controladoria\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/goias.gov.br\/controladoria\/wp-json\/wp\/v2\/comments?post=10852"}],"version-history":[{"count":2,"href":"https:\/\/goias.gov.br\/controladoria\/wp-json\/wp\/v2\/pages\/10852\/revisions"}],"predecessor-version":[{"id":271662,"href":"https:\/\/goias.gov.br\/controladoria\/wp-json\/wp\/v2\/pages\/10852\/revisions\/271662"}],"up":[{"embeddable":true,"href":"https:\/\/goias.gov.br\/controladoria\/wp-json\/wp\/v2\/pages\/34248"}],"wp:attachment":[{"href":"https:\/\/goias.gov.br\/controladoria\/wp-json\/wp\/v2\/media?parent=10852"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}