{"id":23001,"date":"2019-07-03T18:04:04","date_gmt":"2019-07-03T21:04:04","guid":{"rendered":"https:\/\/siteshom.goias.gov.br\/casacivil\/atendimento-presencial-ouvidoria\/"},"modified":"2026-03-25T16:28:42","modified_gmt":"2026-03-25T19:28:42","slug":"atendimento-presencial-ouvidoria","status":"publish","type":"post","link":"https:\/\/goias.gov.br\/casacivil\/atendimento-presencial-ouvidoria\/","title":{"rendered":"Atendimento Presencial \u2013 Ouvidoria"},"content":{"rendered":"<p><strong>Ouvidoria Setorial\/Casa Civil<br \/><\/strong><br \/><strong>Ouvidora:<\/strong> L\u00eania Machado (<a href=\"https:\/\/legisla.casacivil.go.gov.br\/pesquisa_ato_infralegal\/5437\/portaria-864\">Portaria n\u00ba 864\/2024 &#8211; CASA CIVIL<\/a>)<br \/><strong>Ouvidor substituto:<\/strong> Matheus Barcelos de Jesus<br \/><strong>Agente de Ouvidoria:<\/strong> Isabela Costa Mascarenhas<\/p>\n<p style=\"text-align: justify\">A ouvidoria \u00e9 um canal para voc\u00ea pode formular e\/ou apresentar, <a href=\"https:\/\/www.go.gov.br\/servicos-digitais\/cge\/nova-ouvidoria\/nova-manifestacao\/tela-positivo?orgao=33\" target=\"_blank\" rel=\"noopener\">Elogio\/Simplifique<\/a>\u00a0,\u00a0<a href=\"https:\/\/www.go.gov.br\/servicos-digitais\/cge\/nova-ouvidoria\/nova-manifestacao\/tela-negativo?orgao=https:\/\/www.go.gov.br\/servicos-digitais\/cge\/nova-ouvidoria\/nova-manifestacao\/tela-positivo?orgao=33\" target=\"_blank\" rel=\"noopener\">Reclama\u00e7\u00e3o\/Den\u00fancia<\/a>,\u00a0<a href=\"https:\/\/www.go.gov.br\/servicos-digitais\/cge\/nova-ouvidoria\/nova-manifestacao?orgao=33\" target=\"_blank\" rel=\"noopener\">Pedido de Informa\u00e7\u00e3o P\u00fablica\/Pessoal<\/a>. Podendo ser sobre situa\u00e7\u00f5es positivas (<a href=\"https:\/\/www.go.gov.br\/servicos-digitais\/cge\/nova-ouvidoria\/nova-manifestacao\/tela-positivo?orgao=33\" target=\"_blank\" rel=\"noopener\">elogio\/simplifique<\/a>) ou negativas (<a href=\"https:\/\/www.go.gov.br\/servicos-digitais\/cge\/nova-ouvidoria\/nova-manifestacao\/tela-negativo?orgao=33\" target=\"_blank\" rel=\"noopener\">reclama\u00e7\u00f5es\/den\u00fancias<\/a>), sobre atos considerados arbitr\u00e1rios, desonestos, ou requerer informa\u00e7\u00f5es de interesse p\u00fablico (<a href=\"https:\/\/www.go.gov.br\/servicos-digitais\/cge\/nova-ouvidoria\/nova-manifestacao\/tela-positivo?orgao=33\" target=\"_blank\" rel=\"noopener\">Pedido de Informa\u00e7\u00e3o P\u00fablica\/Pessoal<\/a>). A ouvidoria \u00e9 uma esp\u00e9cie de \u201cponte\u201d entre cidad\u00e3o\/usu\u00e1rio de servi\u00e7o p\u00fablico e a Administra\u00e7\u00e3o P\u00fablica (que s\u00e3o os \u00f3rg\u00e3os, entidades e agentes p\u00fablicos que trabalham nos diversos setores do governo.<\/p>\n<p style=\"text-align: justify\">A ouvidoria recebe as manifesta\u00e7\u00f5es dos cidad\u00e3os, analisa, orienta, encaminha \u00e0s \u00e1reas respons\u00e1veis pelo tratamento ou apura\u00e7\u00e3o, acompanha e responde\/retorna ao cidad\u00e3o, que \u00e9 o usu\u00e1rio do servi\u00e7o p\u00fablico.<\/p>\n<h1><strong>Canais de Atendimento\u00a0<\/strong><\/h1>\n<ul>\n<li style=\"text-align: justify\"><strong>Portal Expresso: <\/strong><a href=\"https:\/\/www.go.gov.br\/servicos-digitais\/cge\/nova-ouvidoria\">https:\/\/www.go.gov.br\/servicos-digitais\/cge\/nova-ouvidoria<\/a><\/li>\n<li style=\"text-align: justify\"><strong>E-mail:<\/strong> <a href=\"https:\/\/ouvidoria.casacivil@goias.gov.br\">ouvidoria.casacivil@goias.gov.br<\/a><\/li>\n<li style=\"text-align: justify\"><strong>Whatsapp:<\/strong> (62) 3201-5877<\/li>\n<li><strong>Telefone:<\/strong> (62) 3201-5877<\/li>\n<li style=\"text-align: justify\"><strong>Endere\u00e7o: <\/strong>Rua 82, n\u00ba 400 Ed. Pal\u00e1cio Pedro Ludovico Teixeira, 8\u00ba andar, Ala Leste &#8211; Setor Central \u2013 CEP: 74.015-908 &#8211; Goi\u00e2nia\u2013GO<\/li>\n<li style=\"text-align: justify\"><strong>Hor\u00e1rio de atendimento da Ouvidoria Setorial da Casa Civil: <\/strong>das 8h \u00e0s 12h e das 14h \u00e0s 18h.<\/li>\n<\/ul>\n<p><strong>Registrar Manifesta\u00e7\u00e3o<\/strong><\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" id=\"\" class=\" size-full wp-image-22998\" title=\"\" src=\"https:\/\/goias.gov.br\/casacivil\/wp-content\/uploads\/sites\/47\/2019\/07\/imagemouvidoria-1-92c.PNG\" alt=\"\" width=\"729\" height=\"170\" srcset=\"https:\/\/goias.gov.br\/casacivil\/wp-content\/uploads\/sites\/47\/2019\/07\/imagemouvidoria-1-92c.PNG 729w, https:\/\/goias.gov.br\/casacivil\/wp-content\/uploads\/sites\/47\/2019\/07\/imagemouvidoria-1-92c-300x70.png 300w\" sizes=\"(max-width: 729px) 100vw, 729px\" \/><\/p>\n<p><strong>Tipos de Manifesta\u00e7\u00e3o<br \/><\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/www.go.gov.br\/servicos-digitais\/cge\/nova-ouvidoria\/nova-manifestacao\/tela-positivo?orgao=33\" target=\"_blank\" rel=\"noopener\">Elogio<\/a><strong>:\u00a0<\/strong>demonstra\u00e7\u00e3o, reconhecimento ou satisfa\u00e7\u00e3o referente \u00e0 execu\u00e7\u00e3o de determinada pol\u00edtica ou servi\u00e7o p\u00fablico oferecido ou atendimento recebido;<\/li>\n<li><a href=\"https:\/\/www.go.gov.br\/servicos-digitais\/cge\/nova-ouvidoria\/nova-manifestacao\/tela-positivo?orgao=33\" target=\"_blank\" rel=\"noopener\">Simplifique<\/a>: proposi\u00e7\u00e3o de ideia ou formula\u00e7\u00e3o de proposta de aprimoramento de pol\u00edticas e servi\u00e7os p\u00fablicos do Estado de Goi\u00e1s;<\/li>\n<li><a href=\"https:\/\/www.go.gov.br\/servicos-digitais\/cge\/nova-ouvidoria\/nova-manifestacao\/tela-negativo?orgao=33\" target=\"_blank\" rel=\"noopener\">Reclama\u00e7\u00e3o<\/a>: demonstra\u00e7\u00e3o de insatisfa\u00e7\u00e3o relativamente a determinada pol\u00edtica ou servi\u00e7o p\u00fablico;<\/li>\n<li><a href=\"https:\/\/www.go.gov.br\/servicos-digitais\/cge\/nova-ouvidoria\/nova-manifestacao\/tela-negativo?orgao=33\" target=\"_blank\" rel=\"noopener\">Den\u00fancia<\/a><strong>:\u00a0<\/strong>comunica\u00e7\u00e3o da pr\u00e1tica de ato il\u00edcito cuja solu\u00e7\u00e3o dependa da atua\u00e7\u00e3o de \u00f3rg\u00e3os de controle externo e interno competentes;<\/li>\n<li><a href=\"https:\/\/www.go.gov.br\/servicos-digitais\/cge\/nova-ouvidoria\/nova-manifestacao?orgao=333\" target=\"_blank\" rel=\"noopener\">Pedido de Informa\u00e7\u00e3o P\u00fablica\/Pessoal<\/a>: manifesta\u00e7\u00e3o direcionada aos \u00f3rg\u00e3os e \u00e0s entidades, realizada por pessoa f\u00edsica ou jur\u00eddica, que, com fundamento na\u00a0<a href=\"https:\/\/legisla.casacivil.go.gov.br\/pesquisa_legislacao\/90142\" target=\"_blank\" rel=\"noopener\">Lei Estadual n\u00ba 18.025, de 22 de maio de 2013,<\/a> requer informa\u00e7\u00f5es espec\u00edficas acerca de determinado assunto.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.go.gov.br\/servicos-digitais\/cge\/nova-ouvidoria\/deslogado\" target=\"_blank\" rel=\"noopener\"><strong>Acompanhar Manifesta\u00e7\u00e3o<\/strong><\/a><\/p>\n<h1><strong>Informativos\u00a0<\/strong><\/h1>\n\n\n<h4 class=\"wp-block-heading\"><strong>Relat\u00f3rios Gerenciais Quadrimestrais \u2013 Indicadores da Ouvidoria<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/goias.gov.br\/casacivil\/wp-content\/uploads\/sites\/47\/2019\/07\/Relatorio-ouvidoria-2oQ-2025-1.pdf\">Relat\u00f3rio Gerencial \u2013 2\u00ba Quadrimestre de 2025<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/goias.gov.br\/casacivil\/wp-content\/uploads\/sites\/47\/2025\/06\/Relatorio-1Q_-OuvidoriaCASACIVIL.pdf\">Relat\u00f3rio Gerencial \u2013 1\u00ba Quadrimestre de 2025<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/goias.gov.br\/casacivil\/wp-content\/uploads\/sites\/47\/2019\/07\/3Q-OUVIDORIA-2024.pdf\">Relat\u00f3rio Gerencial \u2013 3\u00ba Quadrimestre de 2024<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/goias.gov.br\/casacivil\/wp-content\/uploads\/sites\/47\/2019\/07\/2Q-OUVIDORIA-2024.pdf\">Relat\u00f3rio Gerencial \u2013 2\u00ba Quadrimestre de 2024<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/goias.gov.br\/casacivil\/wp-content\/uploads\/sites\/47\/2019\/07\/1%C2%B0-Q-2024-Ouvidoria-Adjunta-da-Casa-Civil.pdf\">Relat\u00f3rio Gerencial \u2013 1\u00ba Quadrimestre de 2024<\/a><\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Relat\u00f3rios de Gest\u00e3o Anual<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/goias.gov.br\/casacivil\/wp-content\/uploads\/sites\/47\/2019\/07\/Relatorio_ouvidoria_anual___2025.pdf\">Relat\u00f3rio de Gest\u00e3o &#8211; Exerc\u00edcio 2025<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/goias.gov.br\/casacivil\/wp-content\/uploads\/sites\/47\/2019\/07\/Relatorio-ouvidoria-anual-2024-1.pdf\">Relat\u00f3rio de Gest\u00e3o \u2013 Exerc\u00edcio 2024<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/goias.gov.br\/casacivil\/wp-content\/uploads\/sites\/47\/2019\/07\/3%C2%B0-CASA-CIVIL-Relatorio-de-Gestao-Ouvidoria-Setorial-2023.pdf\">Relat\u00f3rio de Gest\u00e3o \u2013 Exerc\u00edcio 2023<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/legisla.casacivil.go.gov.br\/api\/v1\/arquivos\/18338\">Relat\u00f3rio de Gest\u00e3o \u2013 Exerc\u00edcio 2022<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/goias.gov.br\/casacivil\/wp-content\/uploads\/sites\/47\/2019\/07\/RelatoriodeGestaoAnual2021-7d9.pdf\">Relat\u00f3rio de Gest\u00e3o \u2013 Exerc\u00edcio 2021<\/a><\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Relat\u00f3rios de Gest\u00e3o Peri\u00f3dicos<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/goias.gov.br\/casacivil\/wp-content\/uploads\/sites\/47\/2019\/07\/RelatoriodeGestao-1-Semestre-2023-411.pdf\">Relat\u00f3rio de Gest\u00e3o \u2013 1\u00ba Semestre de 2022<\/a><\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Documentos Complementares<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.go.gov.br\/servicos\/servicos-por-orgao\/secretaria-de-estado-da-casa-civil\">Carta de Servi\u00e7os \u2013 Casa Civil<\/a><\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ouvidoria Setorial\/Casa CivilOuvidora: L\u00eania Machado (Portaria n\u00ba 864\/2024 &#8211; CASA CIVIL)Ouvidor substituto: Matheus Barcelos de JesusAgente de Ouvidoria: Isabela Costa Mascarenhas A ouvidoria \u00e9 um canal para voc\u00ea pode formular e\/ou apresentar, Elogio\/Simplifique\u00a0,\u00a0Reclama\u00e7\u00e3o\/Den\u00fancia,\u00a0Pedido de Informa\u00e7\u00e3o P\u00fablica\/Pessoal. Podendo ser sobre situa\u00e7\u00f5es positivas (elogio\/simplifique) ou negativas (reclama\u00e7\u00f5es\/den\u00fancias), sobre atos considerados arbitr\u00e1rios, desonestos, ou requerer informa\u00e7\u00f5es de interesse [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[322],"tags":[],"class_list":["post-23001","post","type-post","status-publish","format-standard","hentry","category-lai"],"rttpg_featured_image_url":null,"rttpg_author":{"display_name":"gustavogoncalves","author_link":"https:\/\/goias.gov.br\/casacivil\/author\/gustavogoncalves\/"},"rttpg_comment":0,"rttpg_category":"<a href=\"https:\/\/goias.gov.br\/casacivil\/categoria\/noticias\/lai\/\" rel=\"category tag\">LAI<\/a>","rttpg_excerpt":"Ouvidoria Setorial\/Casa CivilOuvidora: L\u00eania Machado (Portaria n\u00ba 864\/2024 &#8211; CASA CIVIL)Ouvidor substituto: Matheus Barcelos de JesusAgente de Ouvidoria: Isabela Costa Mascarenhas A ouvidoria \u00e9 um canal para voc\u00ea pode formular e\/ou apresentar, Elogio\/Simplifique\u00a0,\u00a0Reclama\u00e7\u00e3o\/Den\u00fancia,\u00a0Pedido de Informa\u00e7\u00e3o P\u00fablica\/Pessoal. Podendo ser sobre situa\u00e7\u00f5es positivas (elogio\/simplifique) ou negativas (reclama\u00e7\u00f5es\/den\u00fancias), sobre atos considerados arbitr\u00e1rios, desonestos, ou requerer informa\u00e7\u00f5es de interesse&hellip;","_links":{"self":[{"href":"https:\/\/goias.gov.br\/casacivil\/wp-json\/wp\/v2\/posts\/23001","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/goias.gov.br\/casacivil\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/goias.gov.br\/casacivil\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/goias.gov.br\/casacivil\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/goias.gov.br\/casacivil\/wp-json\/wp\/v2\/comments?post=23001"}],"version-history":[{"count":2,"href":"https:\/\/goias.gov.br\/casacivil\/wp-json\/wp\/v2\/posts\/23001\/revisions"}],"predecessor-version":[{"id":64083,"href":"https:\/\/goias.gov.br\/casacivil\/wp-json\/wp\/v2\/posts\/23001\/revisions\/64083"}],"wp:attachment":[{"href":"https:\/\/goias.gov.br\/casacivil\/wp-json\/wp\/v2\/media?parent=23001"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/goias.gov.br\/casacivil\/wp-json\/wp\/v2\/categories?post=23001"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/goias.gov.br\/casacivil\/wp-json\/wp\/v2\/tags?post=23001"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}